Devices for Remote Learning

Do you need a device or technical support? Need help with a broken, lost, or stolen device? Call DOE’s IT Help desk at 718-935-5100 and press 5 to get assistance.   

You can also get quick help online:   

  • Browse tech support topics:    
  • File a tech support ticket:    
  • Request a device:  
  • Get support with a DOE-issued iPad:   
  • Issues with your Internet connection:  

For information on platforms your child may use and ways to support them during remote learning, visit  

Attendance Requirements for Remote Instruction   

As we continue to adjust to all the changes this school year, one thing that remains the same is our goal to have every student learning and connecting with a caring adult from their school each day. As previously announced, for the 2020-21 school year, we are returning to more traditional definitions for attendance that track a student’s engagement in learning and instruction.   

  • “Present” is defined as participating and being virtually present in a specific virtual learning environment during the scheduled school day, or participating in scheduled coursework. This may look like logging into full or small group instruction over Zoom, participating in student-teacher check-ins, completing pre-recorded lessons and coursework, or participating in group projects and discussions in an online setting.  
  • “Absent” is defined as not being present during a remote class, remote lesson, or scheduled teacher-student instruction during the scheduled school day.   

Grading in the 2020-21 School Year   

Schools’ grading policies will reflect the new ways students complete their work in blended and remote learning models. This means flexibility with assignments, giving students different ways to show what they have learned.   

Grades will still be based on academic progress and performance, considering students’ entire body of work in each subject. This year, each school selects its own grading scale from among several options including a scale of 1-4, a numerical scale (100 points), and an alphabetical scale (A-D).   

You can find more information on grading at  

How to Provide Consent for In-school Testing    

When we return to in-person learning, students from grades 1-12 will be participating in random testing for COVID-19 through the rest of the school year. Regular testing of staff and students in schools allows us to keep our schools and broader communities healthy and safe. More than 57,000 students have already been tested across the city. The testing process is quick and easy, and entails swabbing the anterior nasal area/frontal part of the nose with a short swab (like a Q-tip). The swab length may vary, but only a small portion is inserted into the front part of the nose for five to 10 seconds.    

To ensure that your child can be tested, please submit a consent form for testing. You can complete the consent in two easy ways:      

1. Online:  Fill out the form online using a New York City Schools Account (NYCSA). Go to

– If you already have a NYCSA account linked to your student(s): Log in, click your student’s name, click “Manage Account,” and then when a drop-down menu appears, click “Consent Forms.” Read the page, and then choose the consent option at the end for your student. 

– If you do not already have a NYCSA account: You can create one right away! If you have an account creation code from your school, you can create a full account in approximately five minutes, and then provide consent as described above. If you do not have an account creation code from your school, you can still provide your consent right away by clicking “Manage Consent” under “COVID-19 Testing” and filling out your and your child’s information to provide consent.     

2. Paper form: Fill out and return the paper form to school. A printable PDF file is available in ten languages at   

Your consent must be submitted by the first day your child resumes in-person learning. If you have already provided consent for your child to be tested, we encourage you to submit it again to ensure we have the most up to date form on file.  You can find additional information about consent and testing under Frequently Asked Questions at